Terms of sale

These terms apply to every order on this site.

Who you buy from

You buy from Market Generation, Eenmanszaak (sole proprietorship), registered in the Netherlands.

• Address: Burgemeester Kerstenslaan 8, 4837 BM Breda, Netherlands
• Chamber of Commerce (KvK): 87446847
• VAT number: NL004415485B56
• Email: [email protected]

Prices and payment

All prices on this page are in USD. Delivery costs, if any, are shown in your cart before you pay. You pay when you place the order, with one of the payment methods shown at checkout. The contract is made when we confirm your order by email.

Delivery

We deliver to addresses in the United States only. Delivery takes 6 working days. See Delivery.

Returns and cancellation

You can return unworn items within 30 days of delivery, and you always have the legal 14-day right to cancel. See Returns.

Faulty goods

If an item is faulty, email [email protected].

Complaints

Email [email protected] or use the contact form. We reply within two working days.

Weekly follower giveaway

These rules apply to the weekly dress giveaway on our TikTok and Instagram accounts (@thesatineve).

• Promoter: Market Generation, trading as Satin Eve, Burgemeester Kerstenslaan 8, 4837 BM Breda, Netherlands, [email protected].
• Free to enter, no purchase needed. Open to UK residents aged 18 or over.
• How to enter: during a round, follow @thesatineve on TikTok or Instagram and comment on that week's giveaway post. One entry per person per round, however many comments you post.
• Rounds: a round closes every Sunday at 8pm UK time. The first round runs from the first giveaway post until the first Sunday at least 7 days later. The last round is the one running when @thesatineve reaches 5,000 TikTok followers and closes at its normal Sunday time; if 5,000 is not reached, the last round closes on Sunday 31 January 2027 at 8pm.
• Prize: five winners per round each win one dress of their choice from satineve.com, in any size in stock, delivered free to a UK address. No cash alternative.
• Draw: the five winners are picked at random from all valid entries of that round within 48 hours of the close, and the draw is shown in a post on our accounts with each winner's first name and initial. If a round has fewer than five valid entries, every valid entrant wins.
• We message winners only from @thesatineve. We never ask for payment or card details. If a winner does not reply with a US delivery address within 7 days, we draw again from the same round.
• The prize is sent within 30 days of the draw.
• We use winners' names and addresses only to send the prize (see Privacy).
• This giveaway is not sponsored, endorsed or administered by, or associated with, TikTok, Instagram or Meta. By entering you release them from any liability.

For customers in the United States

Orders placed on this page are charged in USD. Prices are the GBP prices converted at a fixed rate and rounded to the nearest .95. Import duties or taxes, if any, are collected by the carrier on delivery.